Terms and Conditions | Ruggiero Studios Liv

TERMS AND CONDITIONS OF PURCHASE

KEY DEFINITIONS

‘You’ – The individual or entity visiting this website and/or purchasing products or services from us, whether on this website or offline.

‘Us’ – Ruggiero Studios, the business that operates this website, and whose products you purchase.

‘Contract’ – A formal contractual relationship in respect of any transaction only exists between you and us from the point at which we accept your order. This acceptance may be automated, where fulfilment is automated, or it may be manual and occur only when manual fulfilment is initiated.

OUR TERMS AND CONDITIONS

These terms and conditions together with our Privacy Policy and our Terms of Use (together, the ‘Terms’) provide you with information about us and apply to any contract between You and Us. Please read these Terms carefully and make sure you understand them before ordering/purchasing anything from our website. We will also notify you, at the point of purchase if there are any additional terms and conditions that may apply to any specific contract made between us.

For Digital Content – by clicking on the pay now button and making payment, you are agreeing to an instant download which means there are no cancellation rights applicable. Digital content will be downloaded as a PDF. All content will be provided in English.
For Physical Products – upon confirmation of purchase, the item will be dispatched in line with the Delivery information specified during the purchase process. Where a third party is being used to fulfil the purchase, we cannot be held responsible for any delay that it outside of our control.
For Services – any additional terms will be discussed during our face to face meetings.

GOODS

The description of the Goods is set out on the Website or other form of advertisement.

Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

All Goods which appear on the website is subject to availability.

BASIS OF SALE

The description of the Goods on the website does not constitute a contractual offer to sell the Goods. When an order has been submitted, we can reject it for any reason, although we will try to tell you why if this is the case, without delay. A contract will be formed when you receive an email from us confirming your Order.

The order process is set out on the website, and it is your responsibility to check that you have used the process correctly. You must also ensure that your Order Confirmation is complete and accurate and inform us immediately if there are any errors. We are not responsible for any inaccuracies in the Order placed by you.

PRICES

Our prices are as set out on our website, which may vary from time to time. Any changes will be done by updating our website. Price changes will not be retrospective. At present, the prices are not subject to VAT (value added tax), though this may change in the future.

Any additional delivery charge or other charges will be set out on the Website at the date of Order. You must pay by submitting your credit or debit card details with your Order and we take payment immediately or otherwise before delivery of the Goods.

DELIVERY

The Goods will be delivered by the time or within the agreed method, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day into which the Contract is entered into. In any case, regardless of events beyond our control.

We do not generally deliver to addresses outside of the United Kingdom. If we do accept an Order outside of these areas, you will be responsible for any additional charges associated with the delivery.

The Goods become your responsibility from the completion of delivery or Customer collection, you must therefore, if reasonably practical, examine the Goods before accepting them.

CANCELLATIONS

Purchases on the website is a distance contract which has the following cancellation rights:

Subject as stated in the terms and conditions, you can cancel within 14 days without giving any reason.
Prior to purchase you will be made aware that the content will be provided immediately and therefore you lose your right to cancel. Where content isn’t provided immediately and requires additional information from you, you will have the right to cancel, as detailed below. Please note that once you have provided the information needed to deliver the service, you will lose your right to cancellation, as work will have already commenced on the service.
Where cancellation rights apply, you have the right to cancel within 14 days without giving any reason. The right to cancel starts from the day one which the contract is made and ends 14 days after that. The service won’t begin until after the end of the cancellation period unless it is agreed otherwise. To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement using the contact details available on the website. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise your cancellation rights, you must inform us of your decision to cancel by a clear statement setting out your decision (either via letter or by email). You must be able to show clear evidence of when the cancellation was made before the cancellation period expires.
If we agree to begin the performance of the service prior to the end of the cancellation period, you shall pay us a proportionate amount in relation to what has been performed until you have communicated us your cancellation of the service.
Cancellation rights does not apply in the case of: digital contents (software, e-books, audio books, PDFs, or other electronic templates, books or reports) once a download has started; or any products or digital contents that are made to your specifications or are clearly personalised.

LIMITATION OF LIABILITY

Our total liability under or in respect of any contract will not exceed the amounts paid by you under that contract.

The supplier does not exclude liability for:

Fraudulent act or omission
For death or personal injury caused by negligence or breach of supplier’s other legal obligations

GENERAL

We have a legal duty to supply the Goods in conformity with the Contract and the Goods will:

Be of satisfactory quality
Be reasonably fit for any particular purpose for which you buy the Goods, which before the Contract is made, you made known to us
Confirm to their description

In the event of any failure by a party because of something beyond its reasonable control:

The party will advise the other party as soon as reasonably practicable and;
The party obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s rights relating to delivery and any right to cancel.
Before purchasing from the website, you are responsible for ensuring you are at least over 18 years old and legally capable of entering into a contract.

If any of these terms is at any time held in any jurisdiction to be void, invalid or unenforceable, then it will be treated as changed or reduced only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it will be binding in that changed or reduced form.

Subject to that, each provision will be interpreted as severable and will not in any way affect any other of these terms.

No waiver by us in exercising any right, power or provision hereunder will operate as a waiver of any other right or of that same right at a future time; nor will any delay in exercise of any power or right be interpreted as a waiver.

These terms will be governed by and construed in accordance with the laws of England and you explicitly accept that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related to the use of this website and, accordingly, you explicitly waive all and any rights to bring any action of any sort in relation to this website, or to any transaction carried out with it, or any data stored on it or provided to it in any court anywhere else in the world.

ISSUES

If you have any issues or feedback in relation to any of the services or products that you have purchased, please contact us at carmela@ruggierostudios.com.

Date last reviewed: Nov 2024